Customer Complaint Form

We take your feedback seriously. Please complete this form to submit a formal complaint.

Your complaint has been submitted successfully!
Your reference number:
We will respond within 5 business days.

Please fill in all required fields.

Full Name *

Email Address *

Phone Number *

Booking Reference Number

If you have a booking reference, please provide it.

Service Date *

Complaint Category *

Driver professionalism

Late arrival / Punctuality

Vehicle condition

Billing / Payment issue

Customer service

Safety concern

Other

Rate Your Experience (1 = Poor, 5 = Excellent)

Please describe your complaint in detail *

Include specific dates, times, locations, and any relevant details.

What outcome would you like? *

Upload Evidence (Optional)

You can upload photos, screenshots, or documents (max 5MB). This will be sent via email separately.

I confirm that the information provided is true and accurate to the best of my knowledge.

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