Privacy Policy Summary

Last Updated: April 2026

📋 In a nutshell: We collect your information to provide chauffeur services. We don't sell your data. You have control over your information.

What Information Do We Collect?

Contact info: Name, phone number, email address
Booking info: Pickup/drop-off locations, dates, times, flight numbers
Payment info: Processed securely via payment gateways
Communication: WhatsApp messages, emails, call records

How Do We Use Your Information?

✅ To confirm and manage your bookings
✅ To communicate with you about your ride
✅ To process payments and issue refunds
✅ To improve our services
❌ We never sell your personal information

How Long Do We Keep Your Data?

Booking records: 5 years (legal & accounting requirements)
Marketing data: Until you unsubscribe
Customer service records: 3 years

Your Rights Under POPIA

🔍 Access: Request a copy of your data
✏️ Correction: Fix inaccurate information
🗑️ Deletion: Request deletion (subject to legal retention)
🚫 Object: Object to processing
📤 Portability: Receive your data in a portable format

How to Exercise Your Rights

Contact our Information Officer:

WhatsApp: +27 76 976 2625
Email: paia@tularide.co.za

Full Privacy Policy

For complete details, please read our full Privacy Policy.

Back to Home