Privacy Policy

1. Introduction

TulaRide (a division of Gitafy Pty Ltd, Registration Number: 2024/123456/07) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, website, or interact with us.

We comply with the Protection of Personal Information Act (POPIA), Act 4 of 2013, which governs the processing of personal information in South Africa.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, physical address.
• Booking Information: Pick-up and drop-off locations, travel dates and times, passenger counts, flight numbers.
• Payment Information: Billing details and payment method information (processed securely via third-party payment gateways).
• Communication Data: Records of your inquiries, feedback, and correspondence with us via email, WhatsApp, or phone.
• Website Usage Data: IP address, browser type, device information, and browsing patterns collected via cookies.

3. How We Collect Your Information

We collect personal information through:

• Direct interactions: When you book a ride via our website, email, WhatsApp, or phone.
• Website forms: When you submit a booking request, contact form, or DSAR request.
• Automated technologies: Cookies and analytics tools on our website.
• Third-party sources: Payment processors and service providers (where applicable).

4. How We Use Your Information

We use your personal information for the following purposes:

• To process and confirm your ride bookings.
• To communicate with you regarding your bookings, including confirmations, updates, and service messages.
• To provide customer support and respond to your inquiries.
• To improve our services, website, and customer experience.
• To comply with legal obligations and enforce our terms and conditions.
• To send you promotional communications (only with your consent, which you may withdraw at any time).

5. Legal Basis for Processing

Under POPIA, we process your personal information based on one or more of the following grounds:

• Consent: You have given explicit consent for the processing of your personal information.
• Contractual necessity: Processing is necessary to perform a contract with you (e.g., to provide chauffeur services).
• Legal obligation: Processing is required to comply with applicable laws and regulations.
• Legitimate interests: Processing is necessary for our legitimate business interests, provided such interests are not overridden by your rights.

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Third-party vendors who assist us in operating our business (e.g., email delivery services, payment processors). These providers are contractually obligated to protect your information.
• Legal authorities: When required by law, court order, or government regulation.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or damage. These include:

• Secure servers and encrypted data transmission (SSL/TLS).
• Access controls and authentication protocols.
• Regular security assessments and staff training.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, we retain booking records for up to 5 years from the date of your last interaction with us.

9. Your Rights Under POPIA

As a data subject in South Africa, you have the following rights:

• Right to access: You may request access to the personal information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: You may request deletion of your personal information, subject to legal retention requirements.
• Right to object: You may object to the processing of your information for direct marketing purposes.
• Right to withdraw consent: You may withdraw your consent at any time where processing is based on consent.
• Right to lodge a complaint: You may lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us at privacy@tularide.co.za or complete our DSAR Request Form.

10. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

13. International Data Transfers

Your personal information may be transferred to and processed in countries outside South Africa where our service providers are located. We ensure that appropriate safeguards are in place to protect your information in accordance with POPIA.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

15. Contact Us