Payment FAQ | TulaRide Chauffeur Services

❓ Why do you require a 50% deposit?

The deposit secures your chauffeur and vehicle for your requested time. It protects us against no-shows and last-minute cancellations, allowing us to offer guaranteed, reliable service. This is standard practice for executive chauffeur services in Cape Town.

❓ Is my deposit refundable if I cancel?

Yes, subject to our cancellation policy:

Cancel more than 24 hours before pickup: 100% refund
Cancel 12-24 hours before pickup: 50% refund
Cancel less than 12 hours before pickup: No refund

❓ When do I pay the remaining 50% balance?

The balance is paid after your trip is completed. You can pay cash directly to your chauffeur or via card/EFT using a payment link we send you. This gives you peace of mind knowing you pay only after receiving the service.

❓ What payment methods do you accept?

For the 50% deposit: Credit/Debit Card (secure link), Instant EFT, Bank Transfer.

For the 50% balance: Cash (paid to driver), Credit/Debit Card (via link), EFT.

❓ Is it safe to pay with my card online?

Yes! All online payments are processed through secure, PCI-compliant payment gateways (Peach Payments / PayFast / Yoco). Your card details are never stored by TulaRide.

❓ Do you offer corporate accounts?

Yes! Approved corporate accounts receive monthly invoicing with Net 30 payment terms. No deposit required. Contact us to set up a corporate account for your business.

❓ What happens if my flight is delayed?

We monitor your flight in real-time. For airport pickups, we provide 60 minutes complimentary waiting for international flights and 30 minutes for domestic flights. We adjust pickup times for delays at no extra charge. Additional waiting beyond these times is billed at R200 per hour.

❓ Do I pay for waiting time?

Waiting time is free up to 15 minutes for regular pickups and 60 minutes for airport arrivals (international). Additional waiting is R200 per hour, billed in 15-minute increments.

❓ How do I get a receipt or invoice?

We send a payment confirmation after each transaction. For corporate accounts, we provide monthly statements. Need a tax invoice? Just ask and we'll email one to you.

❓ What if I have a problem with my payment?

Contact us immediately on WhatsApp or phone. We're here to help resolve any payment issues.

+27 76 976 2625

❓ Are your prices in ZAR? Do they include VAT?

Yes, all prices are quoted in South African Rand (ZAR) and include 15% VAT unless stated otherwise.