Please read these terms carefully before booking our services
By booking or using TulaRide Executive Chauffeur Services ("TulaRide", "we", "us", "our"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2.1. Bookings can be made via WhatsApp, phone call, or email.
2.2. A booking is confirmed only when the 50% deposit has been received and you receive a confirmation message from us with driver details and pricing.
2.3. We reserve the right to refuse any booking at our discretion.
TulaRide operates on a 50% deposit + 50% balance policy:
📞 Booking
💰 50% Deposit
Secures your ride
🚗 Service Provided
Chauffeur arrives
💰 50% Balance
Pay after trip
A 50% deposit is required at the time of booking to confirm your reservation. Your booking is only guaranteed once the deposit has been received.
The remaining 50% balance is due after the service is completed. Payment can be made via cash to the chauffeur or via credit/debit card (payment link sent via WhatsApp).
Approved corporate accounts may have Net 30 payment terms (invoiced monthly). No deposit required for corporate accounts with approved credit.
All prices quoted are in South African Rand (ZAR) and include 15% VAT unless stated otherwise. Fixed price quotes are provided before booking confirmation.
Airport transfer from Cape Town CBD to CPT (R650):
We understand that plans change. Our cancellation policy is designed to be fair to both our clients and our chauffeurs.
| Cancellation Notice | Deposit Refund | Balance Due |
|---|---|---|
| More than 24 hours before pickup | 100% refund | Nothing |
| 12 to 24 hours before pickup | 50% refund | Nothing |
| Less than 12 hours before pickup | No refund | Nothing |
| No-show / Last minute cancellation | No refund | Full balance may be charged |
If TulaRide cancels your booking (vehicle breakdown, emergency, safety concerns), we will provide a full refund of your deposit.
You are considered a "no-show" if not at the pickup location within 15 minutes of scheduled time. In this case, the deposit is forfeited and the full balance may be charged.
5.1. Airport pickups: 60 minutes complimentary waiting for international flights, 30 minutes for domestic flights.
5.2. Non-airport pickups: 15 minutes complimentary waiting.
5.3. Additional waiting time: R200 per hour (billed in 15-minute increments).
6.1. TulaRide provides a professional, licensed chauffeur and a clean, roadworthy vehicle.
6.2. Flight monitoring is included for airport pickups. We adjust for delays at no extra charge (up to 90 minutes).
6.3. We are not liable for delays caused by traffic, weather, or other unforeseen circumstances.
7.1. Be ready for pickup at the agreed time and location.
7.2. Provide accurate flight information for airport transfers.
7.3. No smoking, vaping, or alcohol in the vehicle (champagne may be permitted with prior approval).
7.4. Child seats must be requested at time of booking.
7.5. You are liable for any damage caused to the vehicle.
8.1. TulaRide is fully insured with public liability insurance.
8.2. Our liability is limited to the cost of the service provided.
8.3. Personal belongings left in the vehicle will be kept for 14 days. We are not responsible for lost or stolen items.
Standard allowance: 2 medium suitcases per passenger. Please advise of excess luggage at booking.
We are not liable for delays or cancellations due to riots, natural disasters, strikes, or governmental restrictions.
These Terms & Conditions are governed by the laws of the Republic of South Africa.
WhatsApp: +27 76 976 2625
Call: +27 76 976 2625
Email: info@tularide.co.za