Last Updated: April 2026
1. Introduction
This manual is prepared in accordance with the requirements of the Promotion of Access to Information Act, Act No. 2 of 2000 ("PAIA"). It serves as a guide for any person who wishes to request access to records held by TulaRide Executive Chauffeur Services ("TulaRide", "we", "us", "our").
In compliance with the Protection of Personal Information Act, Act No. 4 of 2013 ("POPIA"), this manual also outlines how we handle personal information.
Company Information
Company Name:
TulaRide Executive Chauffeur Services
Business Address:
Cape Town, South Africa
Postal Address:
Cape Town, South Africa
2. Information Officer
In compliance with POPIA, TulaRide has appointed an Information Officer responsible for overseeing access to information requests and data protection compliance.
Information Officer:
Operations Director
3. Guide on How to Use PAIA
The South African Human Rights Commission (SAHRC) has produced a guide on how to use PAIA. This guide is available for inspection at the offices of the SAHRC and on their website.
- SAHRC Website: www.sahrc.org.za
- Postal Address: Private Bag X2700, Houghton, 2041
- Telephone: +27 11 877 3600
4. Categories of Records
4.1 Records Available Without Request (Automatically Available)
- Our website content: www.tularide.co.za
- Service brochures and marketing materials
- Publicly available pricing information
4.2 Records Available Under PAIA (Subject to Access Request)
Internal Records (Company Operations)
- Company registration documents
- Operational policies and procedures
- Financial records (subject to confidentiality)
- Internal correspondence
Client / Customer Records
- Booking history and transaction records
- Client correspondence (WhatsApp, email, phone)
- Payment records and invoices
- Service feedback and complaints
Human Resources Records
- Employment contracts
- Driver records and qualifications
- Training records
- Disciplinary records
4.3 Records Held by Third Parties
We may share records with third-party service providers under confidentiality agreements:
- Payment Processors: PayFast, Peach Payments, Yoco
- Telecommunications: WhatsApp, SMS providers
- Vehicle maintenance providers
- Legal and accounting firms
5. Records That Are Not Available (Exemptions)
Access to certain records may be refused under PAIA, including but not limited to:
- Records containing trade secrets or confidential commercial information
- Records that would violate the privacy of a third party
- Records protected by legal professional privilege
- Records containing security information
- Records that would disclose internal policies or decision-making processes
6. How to Request Access
Requests for access to records must be made in writing using the prescribed PAIA Request Form (Form C).
Request Procedure:
- Complete the PAIA Request Form (available from the SAHRC website or request from our Information Officer).
- Submit the completed form to our Information Officer via email or post.
- Pay the prescribed request fee (if applicable).
- We will respond within 30 days of receiving the request.
Contact for Requests:
Information Officer
TulaRide Executive Chauffeur Services
Email: paia@tularide.co.za
WhatsApp: +27 76 976 2625
7. Fees
The following fees apply to PAIA requests (as prescribed by the Department of Justice):
| Fee Type | Amount |
|---|
| Request Fee | as prescribed by SAHRC (currently approx R50 - R70) |
| Access Fee (per photocopy) | R1.10 per page |
| Access Fee (printed copy) | R0.60 per page |
| Access Fee (electronic copy) | R10.00 per disc/CD |
| Postage/Courier | At cost |
Note: Fees are subject to change as per government regulations. No fee is required for personal information requests under POPIA.
8. Protection of Personal Information (POPIA) Compliance
As a responsible data processor, TulaRide complies with POPIA. For more information, please see our Privacy Policy.
8.1 Purpose of Processing Personal Information
We process personal information for the following purposes:
- To provide our chauffeur services (bookings, confirmations, driver assignments)
- To communicate with clients regarding their bookings
- To process payments and issue refunds
- To monitor flight arrivals for airport transfers
- To improve our services and client experience
- To comply with legal and regulatory requirements
8.2 Data Subject Rights
Under POPIA, data subjects have the right to:
- Request access to their personal information
- Request correction of inaccurate information
- Request deletion of their information (subject to legal retention requirements)
- Object to the processing of their information
- Lodge a complaint with the Information Regulator
8.3 Information Regulator Contact Details
- Website: www.justice.gov.za/inforeg/
- Email: inforeg@justice.gov.za
- Telephone: +27 12 406 4818
- Address: 33 Hoofd Street, Forum III, 3rd Floor, Braampark, Braamfontein, Johannesburg, 2001
9. Availability of This Manual
This manual is available for inspection:
10. Updates to This Manual
This manual is reviewed annually and updated as necessary. The "Last Updated" date at the top of this page indicates when changes were made.
Back to Home